Shipping Policy

Returns & Refunds Policy

At Norden Supply, we want you to love your purchase. If you are not fully satisfied, we're here to help with our Returns & Refunds Policy.

Eligibility for Returns

Returns are accepted within 14 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and in the original packaging. A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned: digital goods (e.g., downloads, subscriptions), perishable items (e.g., food, flowers, cosmetics), final sale or clearance items, and personalized or custom products.

Return Process

To start a return, please contact us at Support.NordenSupply@gmail.com with the following information: your order number, the item(s) you wish to return, the reason for return, and photo evidence of the product being defective or damaged.

Once approved, we'll provide instructions on how and where to send your return.

Refunds Process

Refunds are issued once your return is received and inspected. If approved, your refund will be processed within 7–10 business days and credited back to your original payment method. Please note it may take additional time for your bank or credit card provider to post the refund.

Exchanges (if applicable)

We replace items only if they are defective, damaged, or the wrong size/color was received. To request an exchange, please contact us at Support.NordenSupply@gmail.com.

Shipping Costs

Customers are responsible for paying shipping costs for returning items, and shipping costs are non-refundable. If the product is defective, damaged, or incorrect, we cover the return shipping.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

Norden Supply
Support.NordenSupply@gmail.com