Refund policy

Returns & Refunds Policy

At Norden Supply, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.

Eligibility for Returns

  • We do not accept returns or exchanges for change of mind or buyer's remorse.

  • If your item arrives damaged, defective, or incorrect please contact us within 30 days of delivery with a photo of the issue and we will resolve it promptly.

  • For all inquiries contact us at: Support.NordenSupply.com

Non-Returnable Items

The following items cannot be returned:

  • Digital goods (e.g., downloads, subscriptions)
  • Perishable items (e.g., food, flowers, cosmetics)
  • Final sale or clearance items
  • Personalized or custom products

Return Process

To start a return, please contact us at support.nordensupply@gmail.com with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photo evidence of the product being defective or damaged

Once approved, we’ll provide instructions on how and where to send your return.

Refunds Process

  • Refunds are issued once your return is received and inspected.
  • If approved, your refund will be processed within [7–10 business days].
  • Refunds are credited back to your original payment method.
  • Please note it may take additional time for your bank or credit card provider to post the refund.

Exchanges (if applicable)

We replace items only if they are defective, damaged, or the wrong size/color was received. To request an exchange, please contact us at Support.NordenSupply@gmail.com.

Shipping Costs

  • Customers are responsible for paying shipping costs for returning items.
  • Shipping costs are non-refundable.
  • If the product is defective, damaged, or incorrect, we cover the return shipping.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

Norden Supply

Support.NordenSupply@gmail.com